This Refund Policy explains how TripsTravelDeal processes cancellations, refund requests, and related financial adjustments for car rental reservations made through our platform. By confirming a booking, you acknowledge and accept the terms outlined below. Our priority is to ensure a fair, transparent, and customer-friendly refund experience.
A reservation becomes confirmed once you receive a booking confirmation email from TripsTravelDeal. This confirmation includes rental dates, pickup and drop-off details, vehicle information, and your payment summary. Please review all information carefully and notify us immediately if corrections are required.
Refund eligibility is determined by the timing of your cancellation and the rental provider’s policy. Most advance cancellations qualify for partial or full refunds. Refunds are generally not permitted once your rental period has started, unless specified under this policy or the provider’s contract.
To cancel a booking, you must submit a written request via email to our customer service team at TripsTravelDeal. The date and time we receive your request will determine your refund eligibility. Phone cancellations may be accepted for urgent matters but must be followed by written confirmation.
The following cancellation charges apply when a customer initiates a cancellation:
Certain fees and services are strictly non-refundable, including but not limited to:
All approved refunds will be credited to the original payment method used at the time of booking. Please allow up to 30 business days for the refund to appear on your statement. Processing times may vary depending on your bank, card issuer, or international payment network. We are not responsible for delays caused by external financial institutions.
If the vehicle is returned with damage, excessive dirt, or missing accessories, the rental provider may deduct repair or cleaning costs before issuing any refund. In cases of theft, applicable deductibles or insurance terms will apply. Customers will receive an itemized breakdown of any charges assessed by the rental provider.
In extraordinary circumstances such as natural disasters, severe weather, airline disruptions, public emergencies, or government restrictions, TripsTravelDeal may offer flexible solutions including:
Assistance is provided based on provider policies and documented proof of the event.
If the rental provider cancels your reservation due to vehicle issues, operational gaps, or unforeseen events, you will be informed promptly. You may rebook an alternate vehicle or receive a full refund. Our team will assist in securing the best available replacement.
Partial cancellations—such as removing add-ons or shortening rental duration—may qualify for a refund depending on the unused portion and provider regulations. Refund amounts differ based on timing and service utilization.
Requests to modify pickup or drop-off dates depend on vehicle availability. Price adjustments or additional fees may apply. If no suitable dates are available, the request may be handled as a cancellation according to the standard fee schedule.
We recommend purchasing travel insurance for unexpected disruptions such as medical emergencies, trip delays, or last-minute plan changes. Insurance coverage may reimburse expenses not covered under this Refund Policy. Insurance is not included with your rental and must be purchased separately.
TripsTravelDeal reserves the right to revise this Refund Policy at any time. Any updates will be posted on this page along with a revised “Last Updated” date. The policy in place at the time of booking will govern your reservation.
If you have questions about this Refund Policy or need help with a refund request, our customer service team is here to support you. Your confidence and satisfaction remain central to our service commitment.